There are two options for bulk deleting contacts in ActiveCampaign.
Accounts created after February 22, 2022
Using the “List Cleanup” option for accounts creates before February 22, 2022
Do you see a “List Cleanup” option under the “Contacts” section in your ActiveCampaign navigation menu? This tool is only available if your account was created before February 22, 2022.
1. Bulk deleting if you don't see a “List Cleanup” option under the “Contacts” section in your ActiveCampaign account.
Here’s a step-by-step guide to bulk deleting contacts from the Contacts Overview page in ActiveCampaign:
Go to Contacts Overview
Click Contacts in your main navigation menu to open the Contacts Overview page.
Filter or Search for Contacts
Use the search bar or filter options (by tag, list, status, etc.) to find the contacts you want to delete.
You can use advanced search to create more specific segments if needed.
Select Contacts
At the top left of the contact list, check the box to select all contacts on the current page (up to 100 contacts per page).
If you have more than 100 contacts, repeat this process for each page.
Delete Contacts
Once contacts are selected, click the Delete button that appears.
Confirm the deletion when prompted.
Repeat as Needed
Continue this process for each page of contacts you want to remove.
Before you delete:
Export your contacts to a CSV file if you might need their data later.
Only contacts with “Active Status” count toward your contact limit.
Deleted contacts are removed from all lists and can only be restored by an admin within 30 days.
2. Bulk deleting if you see a “List Cleanup” option under the “Contacts” section in your ActiveCampaign account.
To use the List Cleanup tool:
Click Contacts in the left menu.
Click List Cleanup.
To remove contacts by status:
Click the "List" drop-down and select the list(s) you want to clean.
Click the "Status" drop-down and choose the status (Active, Unsubscribed, Unconfirmed, Bounced, or All).
Click the "Before this date" field and pick a date—only contacts with the selected status before this date will be deleted.
Click "Delete From List" and confirm your action.
To delete specific contacts by email address:
Type each email address you want to delete in the "Bulk Deletion" box (separate multiple emails with commas).
Select the list(s) from which you want to delete these contacts.
Click "Delete From List" and confirm.
Important notes:
If a contact is only on the list(s) you select, they’ll be deleted from your account entirely.
Deleted contacts can’t be restored, and this action is irreversible.